F.A.Q

Frequently asked questions

Please read through our FAQ page before you call or email us with your questions. Everything you need to know is right here on our website. If you've read through it all and still have questions you can email us at tciunique@gmail.com

DO I NEED TO BOOK IN ADVANCE?


YES!!!! During peak season (Dec-June) we are sometimes booked up 2 weeks to a month in advance. Please note that you will have to pay 50% down to reserve your spot and its non refundable, you only have 72 hours to cancel.




WHAT IS THE CANCELLATION POLICY?


When you book with us we will need 50% deposit which is non refundable and you have 72 hours before the tour to cancel.




HOW DO I GET THERE?


We are 10 -15 minutes from the Grace Bay/Turtle Cove and Leeward area. 15 minutes from chalk sound or silly creek area, Drive down into blue hills, we are located 3 blocks before you arrive to the conch shack on the right hand side on the beach. See the map on the bottom of each page




WHAT SHOULD I WEAR?


Long lightweight pants and full shoes are recommended, but not required. Strappy sandals, tennis shoes, reef runners, dive booties are all ok. so pants will be getting wet.




WHAT IF IT RAINS?


If we cancel due to bad weather there is no charge. We will ride in light rain, but not thunder and heavy showers.
If weather is iffy and we give you the option to cancel before taxi pickup there is no charge.
If we give you the option to cancel and you choose to come anyway, if we then have to cancel the ride because the weather worsens, you will have to pay for the taxi.
If weather is questionable but you decide to ride anyway, if the weather worsens and we turn back you will be charged full price.




WHAT SHOULD I BRING?


Tip for your guide
Camera
Sunscreen
Water
Medications you may require. (Benadryl if you are prone to allergies)
A good sense of humor and positive attitude!




WHAT ARE YOUR WEIGHT LIMITATIONS?


Our weights maximum is 240 lbs when booking with us please be honest with your weight 20 pounds makes a big difference on a horses back. THANKS!!




HOW LONG WILL THE TOUR TAKE?


Please allow 1 - 1.5 hours for the whole excursion.




DO ALL THE RIDES GO TO THE BEACH AND INTO THE WATER?


We are the only company that starts directly on the beach with no trail rides, you get 100% beach and ocean ride. No one is required to go into the water.




I HAVE NEVER RIDDEN BEFORE, WILL I BE OK?


Our horses are the safest to ride on the island these are the reason: 1 they have never went threw any abuse or neglect to the point they have to be adopted. 2. All our horses are geldings which makes them more gentle with human interaction, giving you a smoother ride. 3. Our horses came from a riding camp for little kids, so if the kids can do it at the age of 6 then this is definitely ok for you.




IS THERE AN AGE LIMIT?


We take anyone age 6 and up. We will take 5 year olds as long as they are taking riding lessons. There is no age maximum, if you can get on with our assistance, you can ride. A 60 minute ride is recommended for small children, anyone with disabilities, or hip, knee or back problems. There is an $80 fee if your child needs to be led through the ride.




I HAVE MY OWN CAR, WHAT TIME CHOULD I ARRIVE?


Please arrive at 20 minutes before the tour.




CAN MY CHILD/REN BE LEAD?


Your child’s ability will be assessed once they are up on their pony. Should they require a lead there is an additional fee of 80 dollars. On a group ride, only one child may be lead at a time.




SOMEONE IN MY GROUP HAS DISABILITIES, WHAT CAN THEY DO?


Please describe special needs via email . Most special needs cases are capable of doing our ride on a lead. We have taken guests on our rides with autism, ADHD, Down’s syndrome, Asperger’s and physical disabilities (i.e. amputees, injuries).




WILL I GET TO CANTER?


We only canter at low tide when the footing on the beach is firmer so as to avoid injuries to the horse’s tendons. Safety is our number one concern, and if you have never cantered before it is safer to do it at lower tide. We only take experienced riders who show control and balance in the saddle cantering on the beach.




I'M A BEGINNER/NOVICE, WHAT WILL I GET TO DO ON THE RIDE?


Most beginner and novice level riders are capable of walking and trotting for brief periods. We allow them to trot after the tour once persons that do not want to canter are off the horse if the horses are calm and the riders have good control.




WILL MY HORSE SWIM?


The horses normally choose to keep their feet on the ground, however, more experienced riders can try to take their horse out for a swim if they can find a deep enough section.




DO I HAVE TO WEAR A HELMET?


Helmets are optional for anyone 18 and over. They are required for children under 18. We provide helmets.




WHO WILL TAKE MY PICTURE?


If you bring a camera or smartphone we will be happy to take pictures during your ride.





ABOUT us

best experience in town

UNIQUE TOURS & RENTALS directly operates our Turks and Caicos Islands trips, promising you a high-quality experience! Our highly skilled guides are committed to your security and comfort, taking tremendous pride in our attention to detail toward all aspects of your trip. Most of all, we are dedicated to supporting conservation efforts in the areas we travel.

 Our staff in Turks & Caicos Islands is local, authentic and fully bilingual!  Many of our guides are graduates of Turks and Caicos Community College. You won't find a more professional, talented guide staff in TCI.

 

There is nothing we love more than sharing our passion for adventure, commitment to conserving the environment, and love of discovery with you.  We have a number of exciting changes planned for our operations as well as new destinations in progress. For those who have take part in our tours and rentals, we offer our humble thanks!  For those that haven't, we look forward to paddling or exploring with you.  Please visit us often and be sure to sign up for one of our life-enriching journeys soon!

RESERVATIONS  CONTACT:

Sunday to Friday 7AM to 6PM

Saturday we are closed
Call/Email us for special events, large groups  & special request.

+1(649) 333-8687
  • 72 hours in advance to receive a full refund,

  • 48 hours is only 50% refund

  • 24 hours no refund.

  • Sick individuals will have to provide us with a sick note, if within the cancellation policy.

  • If a member of your party is sick, others will still be required to take part of the tour.

  •  We will cancel due to bad weather once guide deem it unsafe.

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Satisfaction

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Eco friendly

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Peace of mind

- Our equipment is cleaned and maintained daily

- Most tours include drinks

and snacks

- Eco-Friendly Certified- We offer multiple tours

- Cater to Adults and kids ( depends on the tour)

- Locally owned

- No hidden fees

- Booking made easy

- The #1 Local's choice.

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